Troubleshoot common issues

Start with scope, permission, current state, and the source record. Most confusing behavior comes from being in the wrong partnership, lacking aircraft access, or waiting for background processing.

1. 1

   Confirm partnership and aircraft

   Check the active partnership, aircraft filter, archived-state filter, and date range.

2. 2

   Confirm access

   Ask an owner to review active membership, role, aircraft access, maintenance authority, invitation email, and qualification context.

3. 3

   For upload failures

   Check file type and size, connection, storage configuration, and whether the source opens normally. Avoid repeated uploads that create duplicates.

4. 4

   For logbook imports

   Check import status and wait for processing. Retry only when failed; review the staged tray before assuming pages are missing.

5. 5

   For notifications

   Check AirplaneHQ preferences, email spam filtering, iOS permission, device registration, and whether the event is eligible for the channel.

6. 6

   For calendar delay

   Open AirplaneHQ for current state; Apple controls subscription refresh timing.

7. 7

   Contact support safely

   Include page, partnership name, approximate time, expected result, actual result, and a sanitized screenshot. Never send credentials or private links.