AirplaneHQ support
Get unstuck without giving away sensitive context.
Start with the workflow guides. If the answer is not there, send a focused report that support can investigate safely.
User guides
Complete, role-aware instructions across setup, schedule, flight, maintenance, records, expenses, and administration.
Browse all guides → 02 · UnderstandFrequently asked questions
Clear answers about product scope, permissions, logbook intelligence, accounting, data, and security.
Read the FAQ → 03 · DiagnoseTroubleshooting
Check partnership scope, access, uploads, background processing, notifications, and calendar behavior.
Start troubleshooting →Contact support
A useful report answers four things.
- 1
Where were you? Name the page, partnership, and aircraft where relevant.
- 2
What were you trying to do? Describe the intended workflow and your role.
- 3
What happened? Include the exact message and approximate time with timezone.
- 4
Can it be reproduced? List the safe steps and whether another authorized member sees it.
Operational or safety concern?
Do not wait for software support.
Follow your partnership’s immediate communication, grounding, maintenance, emergency, and regulatory procedures. AirplaneHQ support cannot determine airworthiness or authorize operation.